PAYMENT | SHIPPING | RETURN POLICY

Tollfree Phone: 1800-670-9322 (Domestic US only)
Phone: +1 347-753-7838 (US & International)
E-Mail: info@nycfactory.com
Google Talk: info@nycfactory.com
Skype: nycfactory.com
Contact Address: Jacobsen USA LLC, PO Box 1078, Maplewood NJ 07040-1078
Office Address: 1955 Springfield Ave, Suite 203, Maplewood, NJ 07040

Owner: Daniel Jacobsen can be reached at +1 (347)753-7838
Member of the New Jersey Chamber Of Commerce.

PAYMENT:
We accept Paypal and all major credit cards such as Visa, MasterCard, American Express & Discover.
For wholesale orders and special requests we will also accept checks, cash, money orders and bank wire.

SHIPPING:
USA. $2.99 for the first item and $2 for each additional item. Free shipping on all orders over $50. We will use either UPS Ground or USPS.
Please contact us if you need expedited services. Either give us a call or email us the exact order and we will quote price depending on size and weight.  

CANADA. $6.99 for the first item and $5 for each additional. We will use USPS for all shipments to Canada. 
Please contact us if you need expedited services. Either give us a call or email us the exact order and we will quote price depending on size and weight.  

WORLDWIDE. $15 for the first item - $7.50 for each additional item. $40 flat fee for up to 5 items in one order. We will use United states postal service. We will provide tracking information when available. Shipments should be received within 6-10 business days unless delayed in customs. Please expect delays for international shipments. All packages are insured and we guarantee delivery. No claims can be filed until 45 days passed.
Please contact us if you need expedited services. Either give us a call or email us the exact order and we will quote price depending on size and weight.  
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SECURE SERVER:
Your privacy and card security is important to us! nycfactory.com is hosted on a Yahoo! secure server. Yahoo! uses industry-standard SSL encryption to scramble credit card information both on the way from the shopper from Yahoo!'s server, and from Yahoo!'s server on to the merchant.

COUPONS:
Please sign up for our newsletter in the left column of this page to receive coupons and special offers. We will not share your email address with any 3rd party and you can unsubscribe to our newsletter with one click.

GUARANTEED AUTHENTIC ITEMS:
We guarantee our branded I Love NY, NYPD, FDNY, New York Yankees items to be licensed authentic New York products. We also guarantee that the shipment will reach you in a mint condition. Our licensed items will have hologram tags - March 2009 I Love NY introduced these tags and all new stock will have these tags.

RETURN POLICY:
Please contact us to get an RMA number for any return.
You can return any item for an exchange or refund within 1 week of received shipment. Unless the products arrived damaged you will cover shipping fees both ways. If you want to exchange size please return the order/item to us and include a note with exchange information. We will not replace or refund any used items. If you are returning to exchange size please enclose $2.99 shipping fee for re-shipping the item to you - if you feel you should not pay this fee please let us know and we will work it out!
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RETURN ADDRESS:
Jacobsen USA LLC
Return Dept.
Po Box 1078
Maplewood, NJ 07040-1078

DEALERS, BULK ORDERS, WHOLESALE, CORPORATE GIFTS:
Looking to purchase a larger quantity of our great selection of New York products? We supply products for resellers, events and occasions such as bachelor party, birthday party, corporate events, corporate gifts and more.
We will quote you a discounted price on larger orders - please use contact info on the top of the page to get in touch with us and we will work on a special price for you.

ANY OTHER QUESTIONS PLEASE CONTACT US!
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